From Millions of Jobs to Meaningful Insights

As a Solution Engineer at Broadcom, I have the privilege of seeing firsthand how our automation solutions transform businesses. I'm Paolo Barco Hernandez, and I want to share a recent story that perfectly illustrates how Automation Analytics & Intelligence (AAI) can bridge the gap between IT operations and true business outcomes.

The challenge: from millions of jobs to meaningful insights

I am working with a major global financial services firm which has a sophisticated workload automation team. Their environment was massive, processing millions of jobs every month to handle critical functions like sharing and consuming market data, trading, and payment transactions.

However, their visibility was primarily at the IT operations level. They were experts at keeping the engine running, but they lacked a clear line of sight into how those millions of jobs supported specific business-level SLAs. With little-to-no SLA management in place, their interest was immediately piqued when we began discussing the value AAI could provide.

The breakthrough: beyond IT Ops to the application teams

Our journey began with initial demos to the IT Operations team. We then embarked on a six-week Proof of Concept (POC) that proved AAI could deliver. But the real turning point came when we engaged directly with the application teams within their core Investments division.

Often, there's a disconnect between the teams running the automation platform and the application owners who depend on it. In this case, a top-down directive from their CEO to extract more value from their technology investments created an open mindset. The application teams felt the pain of not having visibility but didn't have the time or resources to learn a new tool from the ground up.

Recognizing this, the Broadcom team was able to manage the initial training, and after that the set-up of AAI was straightforward.

The adoption journey and its immediate impact

Once the application teams saw what was possible, adoption was swift. The successful POC led to a full rollout of AAI into both their production and non-production environments.

The benefits were immediate:

• Defining what matters: The teams quickly identified key business areas and critical job streams tied to their risk management and document processing applications.
• Gaining visibility: For the first time, they had a way to monitor business processes and deliverables from end to end. They could now focus on the SLA, optimization, and forecasting, instead of just individual job completions.
• Empowering the business: The application owners began building their own dashboards in AAI Insights, giving them self-service visibility into the processes they owned.

The future: a journey of continuous improvement

This successful rollout is just the beginning. The firm is now looking to expand its use of AAI to gain even greater benefits. Their future areas of focus include:

• Continuous optimization: They want to improve and streamline processes over time so that they are more efficient. With AAI, they can now look into the future to spot potential problems across automation tools before they cause an outage. This means they can move from constantly fighting fires to proactively making their processes smarter and more resilient, ensuring critical business functions run smoothly.
• Aligning automation with company objectives: It's all about using automation to boost efficiency, cut costs, and help the company's bottom line. Now for the first time, they can draw a straight line from a single job all the way up to a major business goal, showing everyone how their work contributes to the company's success.
• Advancing automation strategy: The IT Ops, Application Teams, and Process Owners can now share their success stories with the business, backed by real data from their AAI dashboards. They can clearly show the improvements they've made and the value they're delivering. This allows them to get support for new ideas, letting them focus on advancing their automation strategy and pursuing excellence instead of just keeping the lights on.

This customer's journey is a powerful example of how AAI is more than just a monitoring tool. It’s a platform for business transformation that provides a unified view across an entire automation landscape.

By empowering not just IT operators but also the business teams they support, organizations can move from reactive troubleshooting to proactive, data-driven optimization and unlock the true value of their automation investments.