Download the full case study to discover how Automic SaaS enabled this global enterprise to eliminate maintenance downtime, scale distributed automation, and deliver unforgettable customer experiences.
How a global entertainment leader orchestrates flawless guest experiences, autonomous edge operations, and zero-downtime resilience with Automic SaaS.
Turning high-volume mobile interactions into immediate, context-aware guest engagement
Ensuring continuous service across remote and mobile entertainment assets
Monitoring real-time demand patterns to automate rapid supply chain adjustments
Offloading infrastructure upkeep with Automic SaaS to fuel governed, self-service innovation
By transitioning its mission-critical Automic Automation backbone to Automic SaaS, this global entertainment enterprise achieved massive scale, continuous availability, and organization-wide agility.
The organization successfully unified six separate infrastructure environments into two cloud-hosted Automic SaaS instances managed by Broadcom.
Automic’s zero-downtime upgrade capability and managed SaaS architecture completely eliminated recurring four-hour infrastructure maintenance windows to maintain 24/7/365 availability.
Supported by a central center of excellence (COE), authorized team members across diverse business units build their own schedules and integrate automation directly into local workflows.
The enterprise seamlessly scales cross-platform operations while actively governing more than one hundred thousand reusable automation objects.
The automated ecosystem reliably processes massive execution volumes each month across mainframe, cloud, and edge environments to power guest-facing and back-office applications.
Key insights into how global enterprises scale workload orchestration, power real-time customer experiences, and eliminate infrastructure outages with Automic Automation and Automic SaaS.
A: The organization uses Automic Automation as the real-time orchestration engine behind both digital and physical guest touchpoints. It routes high volumes of opt-in, location-based mobile app data into core data systems to trigger context-aware offers and event recommendations in real time. At the same time, the solution enables automated, behind-the-scenes merchandise restocking and point-of-sale operations across its properties.
A: The enterprise deploys localized instances of Automic Automation at the network edge. This edge computing capability allows mobile travel assets and remote entertainment sites to independently process daily point-of-sale reconciliations and track local inventory without a live connection to the central mainframe. Once connectivity returns, the solution automatically synchronizes data with corporate systems.
A: Automic continuously queries point-of-sale data across sprawling resort and entertainment properties to monitor real-time inventory velocity. When intelligent workflows detect an unexpected spike in demand for specific merchandise, Automic automatically triggers dynamic logistics and fulfillment workflows to restock storefronts without manual intervention.
A: Backed by Automic’s object-oriented architecture, the IT organization established a centralized automation center of excellence (CoE). The COE sets enterprise-wide security and operational guardrails. Within this governed framework, approximately 1,000 distributed business users across diverse departments can safely build custom schedules and manage over 100,000 reusable automation objects.
A: Building on its long-standing success with Automic Automation, the enterprise transitioned to Automic SaaS to unify six separate on-premises environments into two cloud-hosted instances. By offloading infrastructure management to Broadcom and utilizing Automic’s zero-downtime upgrade (ZDU) feature, the organization eliminated recurring four-hour maintenance windows. As a result, they could ensure 24/7/365 availability while freeing internal teams to focus on AI-driven innovation.