Automation Blog

Are “War Rooms” and Manual Runbooks Burning Out Your Best SAP Experts?

Written by Dave Kellermanns | Nov 19, 2025 12:01:29 AM

It's a scenario every SAP Basis lead knows well. A critical system refresh fails, a project is delayed, and suddenly your team is dragged into a "war room." Finger-pointing erupts between the infrastructure team, application owners, database teams, and your Basis experts, who are stuck in the middle trying to prove their innocence while frantically troubleshooting.

This reactive, high-stress culture isn't just inefficient; it's a primary cause of burnout for your most valuable talent, SAP and otherwise. And for many teams, this stressful reality is about to become unavoidable. With the upcoming retirement of SAP's automation tool for private clouds, SAP Landscape Management (LaMa), organizations face a critical choice: find a new way to automate or be forced to move back to the high-risk days of manual runbooks.

The high cost of manual SAP processes

For many SAP Basis teams, every day is a grind of tedious, repetitive, and high-stakes manual tasks. A single system copy can tie up an entire team for a full week, forcing them to work through complex, multi-page runbooks. In these environments, a single typo can lead to system instability and require extensive rework.

This has a significant human cost:

  • Expert time is wasted: Your skilled (and expensive) SAP professionals are consumed by low-value, repetitive work instead of focusing on strategic initiatives that deliver business value.
  • Morale suffers: Constant pressure, weekend work, and the stress of troubleshooting manual errors lead to frustration, apathy, and high employee turnover.
  • Innovation is stifled: When your best people are perpetually firefighting, crucial projects like S/4HANA readiness, performance tuning, and process improvements are put on the back burner.

Ending the blame game

These manual processes don't just burn out your team; they create a toxic "culture of blame." When a refresh fails, the finger-pointing begins. The infrastructure team says their VCF platform is fine. The business says their projects are stalled. The Basis team is caught in the middle, forced to spend countless hours proving it wasn't their fault.

This cycle must be broken. In 2027, the on-premises SAP Landscape Management (LaMa) 3.0 will reach the end of maintenance. With this deadline approaching, now is the time to shift from manual checklists to a single, automated source of truth.

Automic Automation provides a centralized point of control that orchestrates the entire end-to-end refresh process. This isn't about throwing away your team's knowledge; it's about codifying it. We work with your experts to translate their detailed runbooks and custom scripts into a robust, repeatable automated workflow.

Because every step is automated and logged in a comprehensive audit trail, there is no ambiguity. If a failure occurs, the exact point of failure is identified in minutes, not days. This creates a single point of accountability, ending the unproductive war room culture for good.

As the head of SAP operations at one leading global manufacturer noted, automating this process with Automic allows the team to focus on higher-value initiatives that move the business forward. This fundamentally transforms the relationship between IT and the business.

From firefighters to innovators

Imagine freeing your team from the drudgery of manual refreshes. Imagine transforming their role from reactive firefighters to proactive innovators who are actively accelerating the company's most critical business projects.

By automating the system copy process, one leading company enabled its existing team to perform three times as many system refreshes—without requiring overtime or weekend work. In the process, they can ensure project teams always have access to fresh, relevant data.

This is more than just an operational improvement; it's a new way of working. It's about empowering your experts, boosting morale, and repositioning the SAP Basis team as a strategic partner that is essential to the company's success.

Ready to trade burnout for business value? Read the customer story to see how one team transformed its SAP operations.