Video Transcript

I want to start off just by talking a little bit about automation in general. We know automation powers the world. In retail activities, in supply chain, in checks clearing, and obviously in your business in banking, automation is an integral part of business processes. So, I thought we'd start out. Maybe you could just share with the audience your anecdote about the Chicago bus drivers and how automation had an impact on those people when it came time for their payroll to come to them.

Okay, great. So, about six months ago, we run a lot of transaction banking for our systems, which is primarily file transfers from one system to another. The Chicago school bus union is one of our clients where we process their payroll. So I guess in this instance, it was lack of automation that really caused a major problem for us which almost shut down the school busing system in Chicago back in, I think it was in January or February of this year. What had happened is part of their process is we process their payroll files. They send them to us. We do the transaction for them, and then we pass it out, and we supplement them to their bank accounts, and they wake up in the morning looking for their payroll into their account.

Unfortunately, that day they woke up, no checks in their accounts, no deposits. People were starting to panic in Chicago. At that point, we got notifications back to our business office, our different transaction offices, that there was talks of possible school bus drivers going on strike due to no payments in their accounts. We had to look up the systems, look where files were broken, and it was one simple file that got stuck in the system. We were able to process it and get it all going. We averted danger, so to say. Everybody got paid, but we actually had to send a representative out to Chicago with a, I'm not sure if it's a certified check or whatever it was. We didn't get all the details on it, but we made them whole, the kids got home, the buses were rolling. But it was pretty significant when you're talking probably millions and millions of dollars of people not receiving payroll, and it caused a major issue.

So from that perspective, we learned a major lesson, and we sort of built a pretty standard basic process to make sure that we are looking at these files leveraging some of the tools from Autosis and AI, putting SLAs or SLOs against these files, making sure when the transactions come in, we see the workload processing. We get alerts being proactive, knowing when they should have come in initially versus when they get stuck in the system, which is reactionary, whereas we may have lost a half hour in the process. But now we put some processes in place to alert us and get through the system a lot quicker. This is a great example of a real world experience where you have people that are dependent on getting their paychecks, and so automation really is key behind that. But if you don't have the technology to see what's happening behind the scenes when something goes wrong, then it becomes a very difficult situation for companies and customers to remedy those particular problems, and some of them could be life-threatening in various situations. So automation really is significant in transportation, banking, all kinds of industries across the world.


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